Communications Representative

Shift: Evening
Schedule: Full - Time Regular
Essential Functions:
  • Respond to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.

  • Move calls efficiently to departments as needed.

  • Utilize EMR to schedule, change or cancel appointments, register patients and accurately document all patient requests and information.

  • Utilize Outlook and phone system to coordinate with other staff members to resolve patient issues

  • Ensure call efficiency and time on/off telephones

  • Always use strong customer service skills to ensure patient and provider satisfaction.

  • Work professionally with all team members of the Call Center and all employees of the organization

  • Acts as a liaison with patients, referrals, general practitioners, health care professionals, and patient’s family member in a compassionate and kind manner

  • Relays and confidentially communicates both orally and in written form any notes or questions patients may have

  • Addressing patient needs during the time of conversation, while complying with HIPAA regulations.

  • Work waitlists, provider schedules, answering service messages, on-call requests and, tasks in an accurate and timely manner.

  • Assist co-workers in time of need and assistance with telephone requests and patient issues.

  • Other office responsibilities, assigned by supervisor or Physician, as deemed necessary

  • Respectfully communicate with all callers in a professional manner

Minimum Education

  • Associates, High School Diploma, or GED equivalent preferred
  • Higher education may be substituted for experience

Required Licenses/Certifications

 

  • N/A

Required Skills, Knowledge, and Abilities

  • Excellent communication skills
  • Proficient with Outlook and working with dual monitors
  • Strong attention to detail
  • Familiarity with medical terminology
  • Familiarity with EMR systems
  • Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
  • Ability to type and document clearly and accurately caller conversations.




We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.