Guest Services Representative

Shift: Evening
Schedule: PRN Per Diem

Who We Are

Patient focused, community oriented, conveniently located and equipped with technology that rivals the nation’s most prestigious healthcare systems, Hackensack Meridian Health Mountainside Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We’re proud of the therapeutic and administrative upgrades we have made. Mountainside Medical Center has been serving Montclair and its surrounding New Jersey communities since 1891. The physicians, nurses and volunteers who are a part of the Mountainside family are your friends and neighbors. We're your community, your hospital and team, working hard for you.

Hackensack Meridian Health Mountainside Medical Center is proud to continue to provide world-class health care services in a community setting. Our 365 bed medical center has successfully transitioned from a stand-alone facility to being part of Hackensack Meridian Health, the most comprehensive and truly integrated network in New Jersey.  Mountainside is a joint venture between Hackensack Meridian Health and Ardent Health Services, one of the country’s leading private hospital management companies.

We are looking for a dynamic and passionate Guest Services Representative to join the Mountainside Team!

What You’ll Do

The Guest Services Representative will greet patients with the highest level of courtesy, professionalism and warmth when they arrive at Mountainside Medical Center reception areas. The Guest Services Representative will ensure a consistent level of outstanding customer service in the following areas: greeting patients and visitors, providing assistance in navigating the hospital, resolving concerns and problems and escalating issues to the appropriate person when needed.

The successful candidate will be able to:

  • Greet patients and visitors in a kind and friendly manner at all times
  • Handle and direct incoming calls from public regarding patient location and phone number
  • Monitor flow of visitors and vendors in the Front Lobby ensuring that all are greeted immediately and directed to their destination in a timely fashion
  • Perform other position appropriate duties as required in a competent, professional and courteous manner
  • Ensure that the Guest Services Desk is kept clean, organized, comfortable and suitable for its use, with all the equipment and furniture kept in good working order
  • Serve as a resource person for volunteer staff, making a special effort to work well with the volunteers and understanding the diversity of the group that they work with
  • Act in an appropriate, courteous and professional manner at all times. Especially when faced with resistance
  • Uphold visitation and other applicable policies, procedures, guidelines and restrictions of the hospital while being respectful and courteous to a diverse audience
  • Keep the standards of HIPAA when dealing with the release of patient information
  • Record and deliver flowers/mail to the patient rooms
  • Utilize computer terminal and other applicable systems
  • Perform any and all other duties as assigned

What You’ll Bring  

  • High School diploma required
  • At least 1 year of experience working in hospitality
  • Proficiency in English, multilingualism will be considered an asset
  • Excellent problem resolution skills along with outstanding communication and
  • Active listening skills
  • Ability to work flexible hours

What We Offer

  • Competitive pay

  • Medical, dental, and vision insurance

  • 401k with Company match

  • Company paid basic life insurance and long term disability coverage

  • Generous paid time off, including an additional extended illness bank

  • 6 Paid Holidays

  • Tuition Reimbursement

  • Advancement and career development opportunities

Hackensack Meridian Health Mountainside Medical Center is an Equal Opportunity Employer and applicants will receive consideration for employment regardless of race, color, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.