Manager, Patient Accounts

Shift: Day
Schedule: Full - Time Regular
Essential Functions:
  • Supervise the Billing Department employees and the departmental billing functions that support the physician practices

  • Manage all of the Billing Representatives, Billing Team Lead and Billing Coordinators including conducting performance reviews and providing feedback to staff and administration using performance management tools and reporting

  • Coach, mentor, and influence direct reports, as well as foster teamwork within the department and the Physician Practices.

  • Monitor the billing and collections functions and ensure that daily, monthly and annual metrics are met.

  • Generate billing and collections reports as necessary.  Provide monthly operating review reports to administration.

  • Effectively manage the billing department and adhere to performance compliant activities within the department

  • Manage and create the employee work schedules and prepare the yearly appraisals

  • Interview and hire new employees

  • Gather and verify current patient demographic information including but not limited to insurance information and treatment authorization

  • Contact insurance companies and patients

  • Process daily billings

  • Complete and submit daily/monthly statistics and assist the Physicians with administrative duties

  • Review trends and denials and generate statistics and recommendations for improvement

  • Training all billing staff on new state or federal billing processes or procedures

  • Other office and administrative responsibilities as assigned by supervisor and administration as deemed necessary

Minimum Education

  • Bachelors degree required. Masters degree preferred
  • Higher education may be substituted for experience

Minimum Work Experience

  • 4-6 Years of experience within the healthcare industry preferred
  • Higher education may be substituted for experience

Required Licenses/Certifications


  • HFMA Certified Revenue Cycle Representative (CRCR) or higher, AAHAM Certified Revenue Cycle Specialist (CRCS) or higher, or Certified Professional Coder (CPC) preferred, but not required.

Required Skills, Knowledge, and Abilities

  • Experience in revenue cycle and third party reimbursement
  • Analytical and critical thinking skills
  • Excellent communication skills
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Strong attention to detail
  • Ability to multitask, can work in a fast-paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.