Assistant Vice President, Business Systems

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017.

We have an exciting opportunity to join our information technology team as an AVP, Business Systems.

Position Summary

The overall responsibility of the Assistant Vice President, Business Systems is to provide leadership and direction in the support, design, implementation and enhancement of all software applications in use throughout the enterprise.  At both the division and enterprise level this includes ensuring the systems are supported for all users, managing a regimented maintenance schedule for the applications, and ensuring all applications are in compliance with Ardent policies, procedures and standards.  In addition the AVP, Applications is responsible for developing system strategies in coordination with designated vendors, developing and managing the operating and strategic budgets for the application functions, managing resources to ensure appropriate staffing levels are attained to achieve defined objectives, and mitigating risk and issues between the business and application teams.  Must be an intelligent, articulate and persuasive leader who can serve as an effective member of the Ardent IT management team

Primary Duties and Responsibilities

  • Quickly understands the business issues and data challenges of the organization and industry.
  • Develops relationships with strategic vendors to ensure alignment and knowledge of vision and product directions.
  • Identifies the organization's strengths and weaknesses and suggests areas of improvement.
  • Develops and executes structured problem management processes and embeds into team structures
  • Ensures appropriate documentation and controls of all aspects of application support are in place
  • Develops strategic plan on an annual basis in partnership with the business community to ensure application strategy and capabilities are in alignment with overall company objectives.
  • Coordinates with Corporate Application Leadership to ensure consistency and standardization of Ardent application strategy is maintained.
  • Appropriately plans for resources and staging of strategic projects to meet the objectives of the annual strategic plan.
  • Ensures project delivery teams follow and execute formal delivery methods for project success. 
  • Participates as key stakeholder on all major project initiatives and communicates with business stakeholders on risk, issues and status.
  • Enforces project deadlines and schedules and mitigates risk appropriately 
  • Consistently delivers high-quality services to business stakeholders.
  • Oversees the communication activities in coordination with business stakeholders and IT&S management team.
  • Conducts regular communications with teams to provide feedback and closed loop channel for continued improvement.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Prioritizes and resolves issues.
  • Leads and oversees the problem escalation model to address risk and communications with business and IT&S leadership
  • Provides ongoing analysis, maintenance, and technical and functional support for application systems throughout the organization. 
  • Provides leadership and technical guidance to identify system deficiencies and analyze system problems and solutions.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Collaborates with business stakeholders to introduce innovative solutions.
  • Works in partnership with Director of Technology to ensure consistency in Technology Architecture and operating procedures.
  • Generates enthusiasm among team members.
  • Proactively seeks opportunities to improve operations and execution.
  • Responsible for employee and staff development plans.
  • Challenges others to develop as leaders while serving as a role model.
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions.
  • Develops and fosters relationships with business stakeholders.
  • Continually seeks opportunities to increase customer satisfaction.
  • Manages business stakeholder expectations effectively.
  • Mentors those with less experience through informal channels.
  • Leads internal teams/task forces.
  • Ability to travel up to 30%.
  • Other duties as assigned.

  • At least 10 years of experience in managing an application team in a healthcare or related industry environment.
  • At least four years of experience of direct financial and budget responsibilities
  • Subject matter expertise in multiple clinical and revenue cycle application modules/solutions with experience
  • Proven ability to understand business and clinical issues and objectives as well as the ability to translate them into application solutions.
  • Established project manager of large scale large projects of 12+ team members, with experience managing:
  • Standard work breakdown structure
  • Resources and critical path
  • Project scope
  • Issues identification and oversight
  • Change control processes
  • Stakeholder communications
  • Project budget
  • Strong understanding in the areas of application architecture and system design.
  • Excellent communication, presentation and organization skills.