AVP, Revenue Cycle Operations

AVP, Revenue Cycle Operations in ALBUQUERQUE, NM

POSITION TITLE: AVP, Revenue Cycle Operations

REPORTING TO: Vice President of Revenue Cycle, Ardent Health Services

LOCATION: Albuquerque, NM


Ardent Health Services (AHS) is a national healthcare company headquartered in Nashville, TN. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 19 hospitals, 3,200 patient beds, 18,000 employees, and 475 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

Ardent Health Services invests in quality healthcare. In people, technology, facilities, and communities, Ardent makes considerable investments, producing high quality care and extraordinary results.

To Date those investments total more than $835 million since 2001. From newly constructed facilities and expanded services to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools they need to succeed.

Recapitalized and supported by the financial strength of Ventas, Inc., an S&P 500 company and leading real estate investment trust, and Equity Group Investments, a private investment firm founded by Sam Zell more than 45 years ago, Ardent is expanding its network and bringing its unique combination of resources and proven management expertise to new communities.

Due to Ardent's commitment to high quality care, Ardent has embarked on a complete install of our EHR systems in all of our hospitals that began in 2017. Here at Ardent we are truly dedicated to investing in our hospitals and communities so we can offer the best quality care possible! Our investment in Epic is just another example of our dedication!


Ardent Health Services is a premier provider of health care services, delivered with compassion for patients and their families, with respect for employees, physicians, and other health professionals, with accountability for our fiscal and ethical performance, and with responsibility to the communities we serve.


  • We are dedicated to meeting the health care needs of our patients
  • We treat patients, employees, physicians and others with respect and compassion
  • We partner with physicians to provide the best care possible for our patients
  • We work to foster a fulfilling and challenging workplace for all
  • We continuously seek ways to improve the quality of care delivered to our patients
  • We act with responsibility and accountability in the communities we serve
  • We expect 100 percent compliance with ethical and regulatory standards
  • We are dedicated to providing a fair return for our investors


  • Every action we take at Ardent is built on three key tenets:
  • Ardent recognizes that each hospital is as unique as the community it serves
  • We believe in working with employees and physicians to improve the quality of care, patient safety and customer service and we measure all three continuously
  • We reinvest in our facilities helping our hospitals expand services, enhance technology and add new programs that fulfill their missions
  • We believe it is this mix of corporate support and local autonomy that provides our hospitals with the tools they need to succeed.


The Assistant Vice President (AVP) of Revenue Cycle Operations will oversee the Centralized Business Office of Ardent Health Services providing leadership and adherence to policy & procedures to ensure the standards of operation are maintained and improved. This position has budgetary and or fiscal accountability through the activities of the business office such as, but not limited to, monitoring, implementing, organizing and evaluation of operations. Must act as liaison with ancillary departments within the hospitals, third party payers, physicians, physician offices, patients and their families. Must demonstrate objectivity in decision making, utilizing facts to support strategic direction of improved operations, while removing boundaries to achieve integrate, efficient and high quality service. This position will be accountable and responsible for the following duties:

  • Monitoring and tracking accounts receivable performance, daily, weekly and monthly in the areas of cash collections, aging trends, monthly bad debt write-off, contractual and other adjustment's, departmental productivity and customer satisfaction.
  • Measurement of key performance indicators and metrics which parallel industry standards and achieving improvement in high impact areas such as cash flow, net revenue and reduction of bad debt expense.
  • Monitors and ensures that vendor performance stays within the boundaries of the statement of work, performance does not deteriorate and quality measurements within acceptable levels.
  • Assists with establishing goals and objectives that support strategic plans of Ardent Health Services
  • Monitors the annual department operating and capital budgets
  • Manages Daily operations of assigned departments
  • Manages performance of staff
  • Supports the mission statement, policies and procedures of Ardent Health Services
  • Achieves ongoing compliance with all regulatory agencies
  • Communicates effectively with all levels in the organization as well as external customers
  • Selects personnel for hire and promotion at the managerial level as well as teaching and managing up or out staff unable to achieve desired outcomes
  • Responds proactively to employee needs and concerns
  • Facilitates consensus among divergent groups
  • Minimizes staff turnover
  • Recognizes and rewards employee's accomplishments
  • Assists in development of competency plans and provides opportunities for learning
  • Provides continuous feedback on Business Office performance and related corrections to processes, people and technology
  • Keeps current with emerging industry issues and provides timely guidance to management staff
  • Utilizes resources efficiently and effectively
  • Participates in performance improvement activities


  • 5+ Years of current revenue cycle leadership experience of a multi-hospital enterprise CBO
  • 10+ years of revenue cycle experience in a multi-hospital system
  • Revenue cycle management experience with oversight of a team of 60+ professionals
  • For profit hospital system experience a plus
  • Epic experience is a plus