Chief Nursing Officer

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services (AHS) is a national healthcare company headquartered in Nashville, TN. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 31 hospitals, 4,840 patient beds, 25,000 employees, and 1,150 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.
The Chief Nursing Officer (CNO) is responsible for providing leadership, direction, and administration of activities relating to patient care, nursing practice, nursing education, and clinical development across the organization. The CNO is responsible for driving, supporting, and modeling a culture focused on employee engagement, quality, patient safety, fiscal responsibility, and the overall patient experience.

Examples of Responsibilities:
Achieve Clinical and Operational Excellence
• Strategize and drive process improvements.  These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Promote the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Collaborate with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.
• Ensure patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model.  This should result in outcome measures that outperform national benchmark statistics in clinical areas.
• Allocate financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.
• Promote interdisciplinary collaboration to all practicing nurses about the importance of partnerships with patients, families, and other disciplines to ensure a comprehensive care plan.
• Enhance quality outcomes by partnering with leadership for shared clinical decision making, but maintain overall responsibility for all of patient care.  CNO has overall responsibility for patient care.

Foster Growth and Development
• Serve as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
• Assume an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process.
• Communicate expectations, develop leaders, and advance the organization to meet needs and strategic priorities that are current and/or anticipated.
• Promote relationships with community organizations to improve patient outcomes and the health of the communities served.
• Establish structures, processes, and expectations that support lifelong professional learning, role development, and career growth.
• Collaborate with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.
• Round on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.
Day-to-Day Activity
• Establish methods to ensure that nurses organization-wide are involved in shared-governance and decision-making structures and processes that establish standards of practice and address issues of concern.
• Assure the flow of information and decision-making is bi-directional and horizontal among all professional nurses, the CNO, and the leadership team.
• Establish and enhance a culture of evidence-based practice in clinical and management initiatives.
• Approve nursing policies, nursing standards of patient care, treatment, and services.
• Integrate nursing practice with the mission, vision, philosophy, behavior standards, and values established by the organization.
• Ensure that the care delivery system promotes continuous, consistent, efficient, and accountable patient care.
• Communicate with impact in order to effectively engage others and achieve desired results.
• Recognize the broad and long-term implications of business decisions and plans.
• Promote consistent and positive patient interactions with the goal of providing exceptional patient service.
• Adhere to the “Code of Conduct” and “Behavior Standards”.
• Perform other duties as assigned.

Education, Licenses, and Certifications:

• Bachelor's degree nursing, Required
• Master's degree nursing or related field, Required
• 5-10 years of experience in clinical nurse leadership required or equivalent combination of education and/or experience.
• Current licensure as a registered professional nurse (RN) in the state in which he or she practices, in accordance with law and regulation, Required

Behavior Standards:
• Service – Patient Centered Customer Service
• Quality – Clinical and Operational Excellence
• People – Promotes a Collaborative Environment
• Financial – Business Acumen
• Growth – Fosters Innovation