Data Integrity Manager

Shift: Day
Schedule: Full - Time Regular

***This role will sit in Albuquerque, New Mexico and will be dedicated to Ardent Health Services' operations in Albuquerque, New Mexico.

Ardent Health Services
invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Five of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2018 - the eleventh consecutive year an Ardent facility made this list. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017 and 2018.

OUR POSITION : We have an exciting opportunity to join our Health Information Management team as the Data Integrity Manager .

The Data Integrity Manager supports the services related to the integrity of the integrated electronic health record (EHR). The position manages tasks to ensure the accuracy of the Enterprise Master Patient Index (EMPI) and Chart Correction activities to ensure the accuracy of the integrated EHR. This position will also manage the usage and training of Dragon Speech Recognition as well as other HIM applications.


35%: Provides ongoing maintenance and support for EHR applications, including but not limited to HIM, Identity, Dragon Speech Recognition, and MyChart.

  1. Act as a positive influence to support change adaptation for all end users.

35%: Assists with staff and/or Provider training and education.  

  1. Provides demonstrations/presentations of the clinical systems software to key user groups.
  2. Effectively trains and educates other support staff and/or providers as assigned with resulting understanding, consistent and correct utilization by users.
  3. Effectively communicates complex and technical subject matter to non-technical end users in an effective and supportive manner.

10%: Collaborates with others in the design, development, build, dissemination and utilization of Epic reports or the Nuance Management Console (NMC) and Nuance reports for the Dragon Administrator.

  1. Demonstrates knowledge of EHR applications, databases and clinic workflows.
  2. Develops and documents procedures pertaining to the medical record applications.
  3. Monitors utilization system logs to ensure data integrity for medical record information used throughout the organization.
  4. Participates in disaster planning and recovery.
  5. Creates and maintains documentation on system setup for physician use.
  6. Dragon Administrator:
    • Demonstrates knowledge of the EMR, NMC and provider workflows within EPIC
    • Develops and documents procedures and training material pertaining to Dragon
    • Participates in analyzing, testing and implementing software upgrades related to Dragon software
    • Monitors Nuance reports for DMO use working to increase utilization of the system for dictation and commands

10%: Provides consultative services and acts as a knowledge expert on projects which integrate with the EHR.

  1. Effectively manage tasks and time.

5%: Continually expands self and team knowledge of HIM, Identity, Dragon Speech Recognition, MyChart and related clinical applications.  

  1. Displays curiosity about what Epic and other systems could do, not what they are currently doing.
  2. Demonstrates timely, effective and efficient troubleshooting of end user questions/complaints.
  3. Independently provides answers to the majority of end user questions without further consultation.
  4. Regularly communicates evidence of being knowledgeable about the Epic application.
  5. Keeps self-updated on Epic applications through reading, meeting attendance, continuing education and professional networking.
  6. Keeps up to date with release notes and participates in upgrade planning and implementation.

5%: Performs other duties as assigned.


Required Education and Work Experience:

  1. Bachelor’s Degree in related field of study; relevant education and/or experience may be substituted for one another in accordance to policy
  2. Four (4) years of related experience of which two (2) years must have been in a management capacity.  

Preferred Education and Work Experience:

  1. Skill in performance improvement processes and methods
  2. Knowledge of design specifications and system maintenance for Epic applications
  3. Previous experience as a project manager
  4. Prefer formal training and certification in Epic applications