Director of Corporate Communications

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country.

OUR MISSION: Ardent Health Services is a premier provider of health care services, delivered with compassion for patients and their families, with respect for employees, physicians, and other health professionals, with accountability for our fiscal and ethical performance, and with responsibility to the communities we serve.

OUR PHILOSOPHY: Every action we take at AHS is built on three key tenets:

  • Ardent recognizes that each hospital is as unique as the community it serves.
  • We believe in working with employees and physicians to improve the quality of care, patient safety and customer service and we measure all three continuously.
  • We reinvest in our facilities – helping our hospitals expand services, enhance technology and add new programs that fulfill their missions.

We believe it is this mix of corporate support and local autonomy that equips our facilities for success.

OUR POSITION: We have an exciting opportunity to join our Marketing Team as a Director of Corporate Communications.

Reports to: Ardent SVP, Government Relations & Marketing

The Director of Corporate Communications provides leadership for all internal and external messaging and must have a comfort level working with members of the leadership team in a fast-paced environment. This individual relies on experience and judgment to judiciously plan and accomplish numerous goals while performing a variety of complex multi-step tasks simultaneously. A wide degree of creativity and latitude is expected along with expert writing and editing skills.

Primary Duties & Responsibilities:  

  • Provide direct support to the SVP to develop innovative and original communication strategies to increase engagement among a wide range of audiences.
  • Lead and define the company’s voice and style while ensuring communication aligns with Ardent’s purpose, culture and values.
  • Manage the production and distribution of clear, well-written communications under tight, daily deadlines.
  • Write in the different styles suitable for editorial, social media, speechwriting, etc.
  • Develop local hospital messaging for communities as well as corporate messaging within an industry context.
  • Organize, summarize, clarify and communicate ideas simply, succinctly and accurately.
  • Manage and prioritize multiple projects and resources with a sense of urgency in a complex rapidly growing organization.
  • Attend, participate in and present reports at numerous professional meetings.
  • Foster key internal and external relationships and represent the organization in community, business, and civic settings.
  • Develop and maintain positive proactive relationships with all media, including news outlets, national healthcare media, and trade journals.
  • Communicate with and listen effectively to internal and external customers; understand instructions and share knowledge effectively with fellow team members.
  • Work in concert with leaders to expertly manage crisis communications.
  • Improve processes and strategies for more effective outcomes.
  • Understand the critical need for confidentiality, including HIPAA privacy rules.
  • Perform rapid and relevant research on a variety of healthcare industry topics and trends.
  • Persuade and influence effectively, both orally and in writing.
  • Take ownership of assignments and other duties as assigned.

Education:

B.A. in Communications, Mass Media, Journalism, Marketing and/or related degree.

Experience:

  • 5+ years of communications experience in a healthcare setting is required.
  • 5+ years of hospital-based healthcare communications experience is preferred.