Director, Policy Administration

Director, Policy Administration in NASHVILLE, TN

Ardent Health Services (AHS) is a national, for profit, healthcare company headquartered in Nashville, TN. AHS includes 21 hospitals in seven states, more than 19,000 employees, nearly 600 employed physicians, and 3,578 licensed beds. Through partnerships with seven leading not-for-profit health systems and two physician joint ventures, AHS operates hospitals and multispecialty physician practices. These joint venture partners include The University of Kansas Health System, Seton Healthcare, Hackensack Meridian Health, Sacred Heart Health System and the University of New Mexico Health System.

Ardent Health Services invests in quality healthcare. AHS makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. Since 2001, those investments total more than $835 million. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, AHS is committed to providing its hospitals and clinics the tools needed to succeed.

AHS' work environment is built upon Behavior Standards, which include five key pillars: Service, Quality, People, Financial and Growth. These pillars represent who we are, what we do and how we operate. Our corporate office in Nashville, TN was recently named Best Places to Work by The Tennessean and seven of our hospitals were also named Best Places to Work by Modern Healthcare.

OUR MISSION: Ardent Health Services is a premier provider of health care services, delivered with compassion for patients and their families, with respect for employees, physicians, and other health professionals, with accountability for our fiscal and ethical performance, and with responsibility to the communities we serve.

OUR PHILOSOPHY: Every action we take at AHS is built on three key tenets:

  • Ardent recognizes that each hospital is as unique as the community it serves.
  • We believe in working with employees and physicians to improve the quality of care, patient safety and customer service and we measure all three continuously.
  • We reinvest in our facilities helping our hospitals expand services, enhance technology and add new programs that fulfill their missions.

We believe it is this mix of corporate support and local autonomy that equips our facilities for success.

OUR POSITION: We have an exciting opportunity to join our Legal team as a Director, Policy Administration.

This is an opportunity to bring expertise to a newly developed role that will help mold the policy program across the enterprise. The Director, Policy Administration must have a proven track record of enhancing and maintaining "best practices" and communicating and coordinating with various organizational levels regarding policy development and maintenance. Sound experience working with a policy management system, organizing, training, and writing policies is a minimum requirement. A work history of developing and maintaining successful relationships will be the differentiator.

Working at Ardent means changing lives! We know the work we do and the support we give has a direct impact on the happiness of our teams as well as the consistency and quality of care our patients receive. We also understand that what makes a job exceptional are the relationships you have with the people you work with! This position works closely with the division hospital and physician group leadership in our markets to identify opportunities to enhance policy practices. We are looking for someone to coach and motivate teams at the corporate and local levels in order to maintain the best possible relationships within the organization and throughout the communities we serve.

If you are interested in creating an impact in a growing company then you have found your place!

Primary Duties & Responsibilities:

  • Help demonstrate Ardent's commitment to compliance within the company and to external parties by building a comprehensive policy management program
  • Understand healthcare regulatory requirements necessary to assess and design practical compliance policies
  • Support the identification, implementation, and maintenance of regulated policies
  • Identify, research, and evaluate new compliance requirements and present them to company stakeholders
  • Understand the policy needs of internal and external stakeholders, regulators, and auditors
  • Manage all organization Policies and Procedures and serve as the system administrator for the electronic policy system (Navex)
  • Provide timely communication of notices to policy stakeholders that their policy is up for review
  • Distribute e-mail notices of new or revised policies being posted to or being deleted from the policy system to enhance organization communication
  • Develop training programs to support policy implementation and track training milestones


  • Bachelors degree
  • 3+ years of experience writing and managing policies and training
  • Policy Management in a healthcare environment
  • Experience interfacing with all levels of an organization
  • Ability to travel around 25%