Director, Workers’ Compensation

Director, Workers’ Compensation in NASHVILLE, TN

Ardent Health Services (AHS) is a national healthcare company headquartered in Nashville, TN. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 20 hospitals, 3,200 patient beds, 18,000 employees, and 475 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

We have an exciting opportunity to join our Risk Management team as the Director, Workers' Compensation.

The overall responsibility of the Director, Workers' Compensation is to develop and maintain programs that are designed to identify, eliminate or reduce occupational injuries and mitigate workers' compensation related costs. This involves a combination of risk management functions including safety education, support to the field, claims oversight and assisting with the underwriting process of the casualty insurance program. The Director, Workers' Compensation is also responsible for the oversight of safety policies and procedures to ensure compliance with laws and regulations. The Director will ensure continued emphasis on a safety culture.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Trains HR Managers in proper procedures and forms to be utilized for work related injuries and the preparation of accident reports, notices of return to work, claims reviews, etc.
  • Manages the enterprise-wide Workers' Compensation program (including third party claims administration, return to work programs, etc) and ensures responsiveness to employee injuries.
  • Approves payments and reserve increases when they rise above adjuster's authority level.
  • Works with internal staff, Third-Party Administrators, insurance companies and brokers to drive claims resolution and minimization of costs.
  • Identifies and analyzes trends in order to ensure the company's strategy and policies are comprehensive and effective.
  • Identifies, evaluates and recommends new strategic, creative approaches to safety.
  • Oversees the "Get Well" program including but not limited to contacting the injured worker within 48 hours after receiving accident report and explaining to him/her the workers' compensation process. Follows up with a Get Well Card and a weekly call if permitted. Documents telephone conversations.
  • Collaborates with training departments to update, develop and implement training programs.
  • Responds to and resolves difficult and sensitive inquiries, evaluates problems and takes action to resolve issues/concerns.
  • Interfaces with HR Managers and builds outside counsel relationships.
  • Analyzes, evaluates and provides senior management with dashboards and metrics that measure effectiveness of the safety programs.
  • Keeps abreast of new and existing relevant laws, rules and regulations, and takes actions appropriate to ensure timely compliance and communication to appropriate departments (including but not limited to completion of OSHA logs, mandated safety inspections, etc).
  • Provides claims administration oversight for property and casualty claims including but not limited to auto and property, etc.
  • Assists in the underwriting of insurance coverage in order to obtain the broadest coverage for the most cost effective price.
  • Responsible for payroll audits.
  • Oversees the company's workers' compensation allocation model.
  • Assist in risk management due diligence on potential acquisitions.
  • Editor/Coordinator of Risk Management Newsletter.
  • Assists VP, Risk Management with special projects as assigned.
  • Supervises Safety Specialist.
  • Other duties as assigned.

QUALIFICATIONS

Education:

  • Bachelor's degree
  • ARM, CPHRM or CPCU or equivalent certification preferred

Experience:

Minimum seven (7) years of safety, workers' compensation and/or risk management experience, preferably in the healthcare industry

Additional Requirements:

  • Knowledgeable in and experienced with federal, state and local safety rules, regulations and reporting processes and procedures
  • Ability to travel up to 15%