Epic Application Analyst Willow

Shift: Day
Schedule: Full - Time Regular
Ardent Health Services invests in people, technology, facilities and  communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017 and 2018.

We have an exciting opportunity to join our team as an Epic Application Analyst with a focus on the Epic Willow application.

The overall responsibility of the Epic Application Analyst is to provide subject matter expertise in the functional support, design, instruction, oversight and  guidance of the Epic Willow system application and team to enable the achievement of success in the business operation at the market and applicable facilities. These responsibilities include but are not limited to:  identifying and mitigating project risks, supporting the applications users and assisting in the implementation of all pharmacy application projects.

Primary Duties and Responsibilities

Analysis and Solution Definition
  • Quickly understands the business issues and data challenges of the organization and industry.
  • Identifies the organization's strengths and weaknesses and suggests areas of improvement.
  • Assists in development  of system documentation, user manuals and training classes for application suite.
  • Engaged with testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
Project Execution
  • Evaluates current state processes and identifies gaps in f uture state process around the utilization o f applications to maximize departmental and organizational efficiency and effectiveness.
  • Communicates and applies project standards.
  • Assists in enforcement of project deadlines and schedules.
  • Takes input from supervisor and appropriately and accurately applies comments/feedback.
  • Manages resources in accordance with the project  schedule.
  • Consistently delivers high-quality services to business stakeholders.
  • Understands the components of running a fiscally successful project.
  • Assists in the facilitation of team and client meetings.
  • Delivers informative, well-organized presentations.
  • Demonstrates the ability t o communicate difficult/sensitive information tactfully.
Problem Solving
  • Prioritizes and resolves issues.
  • Provides ongoing analysis, maintenance, and technical and functional support for systems throughout the organization. 
  • Provides technical guidance to identify system deficiencies and analyze system problems and solutions.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Collaborates with business stakeholders to introduce innovative solutions.
  • Generates enthusiasm among team members. 
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions.
  • Develops and fosters relationships with business stakeholders.
  • Continually seeks opportunities to increase customer satisfaction.
  • Work assignment and workload management for the team.
  • Issue Management experience, Point of issue resolution for the team , 1st line on call Escalation
  • Participates in after-hours support on-call rotation.
  • Ability to travel up to 25%.
  • Embodies and Promotes Core Values:  Inquisitiveness, Team-Mindedness, Passionate, and Positive Attitude.
  • Other duties as assigned.



Pharmacy Tech certification or equivalent business experience required in pharmacy or healthcare industry.


  • Minimum of five years pharmacy experience with two years of experience implementing and supporting a pharmacy medication management system i.e. Epic Willow.
  • Proven ability to understand business and pharmacy issues and objectives as well as the ability to translate them into application solutions.
  • Established experience with large-scale/  projects with a team  of 5 or more members
  • Experience developing the following items with Project Management: (1) Standard work breakdown structure; (2) Resources and critical path; (3) Project scope; (4) Issues identification and oversight; (5) Change control processes; and (6) Stakeholder communications
  • Strong understanding in the areas of pharmacy application technology and system design.