Epic Willow Pharmacist

Shift: Day
Schedule: Full - Time Regular

This position can be located in one of the following cities:

  • Nashville, TN
  • Albuquerque, NM
  • Tulsa, OK
  • Amarillo, TX
  • Dallas, TX

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country.

 We have an exciting opportunity to join our team as an Epic Willow Pharmacist.

The Epic Willow Pharmacist will provide subject matter expertise in the functional support, design, instruction, oversight and guidance of the Epic Willow system application and team to enable the achievement of success in the business operation in the market and applicable facilities. These responsibilities include but are not limited to: developing system strategies with management and other stakeholders, identifying and mitigating project risks, supporting the application users and assisting in the implementation of all pharmacy application projects.

Primary Duties and Responsibilities

Analysis and Solution Definition

  • Quickly understands the business issues and data challenges of the organization and industry.
  • Identifies the organization's strengths and weaknesses and suggests areas of improvement.
  • Assists in development of system documentation, user manuals and training classes for application suite.
  • Engaged with testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.

Project Execution

  • Evaluates current state processes and identifies gaps to future state process around utilization of applications to maximize departmental and organizational efficiency and effectiveness.
  • Communicates and applies project standards.
  • Assists in enforcement of project deadlines and schedules.
  • Takes input from supervisor and appropriately and accurately applies comments/feedback.
  • Manages resources in accordance with project schedule.
  • Consistently delivers high-quality services to business stakeholders.
  • Understands the components of running a fiscally successful project.


  • Assists in the facilitation of team and client meetings.
  • Delivers informative, well-organized presentations.
  • Demonstrates ability to communicate difficult/sensitive information tactfully.

Problem Solving

  • Prioritizes and resolves issues.
  • Provides ongoing analysis, maintenance, and technical and functional support for systems throughout the organization.
  • Provides technical guidance to identify system deficiencies and analyze system problems and solutions.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Collaborates with business stakeholders to introduce innovative solutions.


  • Generates enthusiasm among team members.
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions.
  • Develops and fosters relationships with business stakeholders.
  • Continually seeks opportunities to increase customer satisfaction.
  • Provides work assignment and workload management for team(s).
  • Issue Management experience: Serves as point of issue resolution for team(s) and first line on call escalation.


  • Participates in after-hours support on-call rotation.
  • Ability to travel up to 25%.
  • Embodies and Promotes Core Values: Inquisitiveness, Team-Mindedness, Passionate, and Positive Attitude.
  • Other duties as assigned.



Bachelor’s degree in Pharmacy is required.


  • Minimum of five pharmacy clinical practice experience with two years’ experience managing and supporting a pharmacy medication management system (i.e., Epic Willow).
  • Proven ability to understand business and clinical issues and objectives as well as the ability to translate them into application solutions.
  • Established experience with large scale/large projects with team of 5 or more members; Developing the following items with Project Management: (1) Standard work breakdown structure; (2) Resources and critical path; (3) Project scope; (4) Issues identification and oversight; (5) Change control processes; and (6) Stakeholder communications
  • Strong understanding in the areas of pharmacy application technology and system design.
  • Understands federal & state pharmacy regulations
  • Excellent oral and written communication skills.
  • Epic Willow Certification preferred.
  • Experience designing and supporting the following Medication Management Systems are preferred: (1) Epic Willow; (2) First Data Bank Loads; (3) Pyxis/Pharmagistics, Epic integration; and (4) Infusion Pump Integration with Epic
  • Experience with HL7 application interfacing methodologies a plus
  • Experience with workflow and operations within a hospital.