Information Technology Desktop Support

Shift: Day
Schedule: Full - Time Regular
Essential Functions:
  • Assists the IT Supervisor in maintaining the network switches and overall connectivity.

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.

  • Assembles and installs PC hardware, investigates and resolves routing hardware and communications problems.

  • Conducts setup of PC computers, including peripheral devices, laptops and smart phones.

  • Understands and uses all windows operating systems.

  • Understands principles of data communications including Ethernet, modem, VPN setup and installation and problem determination resolution.

  • Assists in evaluating end user needs and recommends appropriate equipment and software configurations.

  • Other office and administrative responsibilities, assigned by supervisor or Physician, as deemed necessary.

Minimum Education

  • Associates degree, High School Diploma, or GED preferred
  • Higher education may be substituted for experience

Minimum Work Experience

  • 1 – 3 years’ experience in a hospital or physician practices setting
  • 1 – 3 years’ experience within a IT department or IT function

Required Licenses/Certifications

 

N/A

Required Skills, Knowledge, and Abilities

  • Intermediate knowledge of Microsoft Office, troubleshooting IT issues, EMR implementation, service maintenance, and other IT concerns or issues
  • Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.