Manager, Patient Accounts

Shift: Day
Schedule: Full - Time Regular
Essential Functions:
  • Supervise the Billing Department employees and the departmental billing functions that support the physician practices

  • Manage all of the Billing Representatives, Billing Team Lead and Billing Coordinators including conducting performance reviews and providing feedback to staff and administration using performance management tools and reporting

  • Coach, mentor, and influence direct reports, as well as foster teamwork within the department and the Physician Practices.

  • Monitor the billing and collections functions and ensure that daily, monthly and annual metrics are met.

  • Generate billing and collections reports as necessary.  Provide monthly operating review reports to administration.

  • Effectively manage the billing department and adhere to performance compliant activities within the department

  • Manage and create the employee work schedules and prepare the yearly appraisals

  • Interview and hire new employees

  • Gather and verify current patient demographic information including but not limited to insurance information and treatment authorization

  • Contact insurance companies and patients

  • Process daily billings

  • Complete and submit daily/monthly statistics and assist the Physicians with administrative duties

  • Review trends and denials and generate statistics and recommendations for improvement

  • Training all billing staff on new state or federal billing processes or procedures

  • Other office and administrative responsibilities as assigned by supervisor and administration as deemed necessary

Minimum Education

  • Bachelors degree required. Masters degree preferred
  • Higher education may be substituted for experience

Minimum Work Experience

  • 4-6 Years of experience within the healthcare industry preferred
  • Higher education may be substituted for experience

Required Licenses/Certifications


  • HFMA Certified Revenue Cycle Representative (CRCR) or higher, AAHAM Certified Revenue Cycle Specialist (CRCS) or higher, or Certified Professional Coder (CPC) preferred, but not required.

Required Skills, Knowledge, and Abilities

  • Experience in revenue cycle and third party reimbursement
  • Analytical and critical thinking skills
  • Excellent communication skills
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Strong attention to detail
  • Ability to multitask, can work in a fast-paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.