Manager Revenue Cycle Systems Patient Access

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017 & 2018.

We have an exciting opportunity to join our team as Manager, Revenue Cycle Systems on our Epic Patient Access team.


Position Summary:

The Manager, Revenue Cycle Systems will report to the Director, Revenue Cycle Systems. Primary responsibilities include the management of the Cadence, Prelude and Grand Central IT staff. This position will provide leadership in the functional support, new business and system development of the Epic Patient Access applications to enable the achievement of success in our business operations throughout the enterprise. These responsibilities include but are not limited to: developing system strategies with management and other stakeholders, conducting business needs analyses, identifying and mitigating project risks, supporting the applications users, managing the implementation of application projects.


Primary Duties and Responsibilities:

  • Management of 12-14 staff members
  • Project  Oversight
  • Create/maintain standard operating procedures for department
  • Ensure the  team is maintaining service levels and meeting our customer’s needs
  • Collaborates with business stakeholders to introduce solutions; identifying system deficiencies and/or on new technology
  • Willingness to travel up to 50%
  • Must be willing to participate in on-call rotation schedule



  • Must display the ability to be a team player and work well with employees at all levels
  • Must have good communication skills: both oral and written
  • Promote a collaborative environment
  • Refine and help to implement more efficient processes
  • Build effective working relationships with others
  • Ability to articulate departmental/organization vision with team and other customers

Education & Experience:

  • Bachelor’s Degree required
  • Required- 5+ years of experience in information technology preferably with prior management experience
  • Healthcare experience is required
  • Minimum of 5 years of experience in  overseeing projects
  • Minimum of 3 years of experience with Epic, preferably experienced with all patient access modules and understanding of technical foundation
  • Experience with hospital implementations and system updates /upgrades