Senior System Engineer

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017 and 2018.

We have an exciting opportunity for a Senior System Engineer with an Exchange or Active Directory focus to join our Core Infrastructure Services team in our Nashville, TN Headquarters located in the Highland Ridge area by the Nashville airport.

The  Senior System Engineer  will be part of an experienced team of System Engineers who are responsible for securing, maintaining and monitoring the health of the server environment throughout the enterprise, which encompasses conducting utilization studies and the establishment of fault notification processes, analyzing data to recognize trends and create automated proactive measures to prevent application downtime. Provides second and third level end-user support and mentor junior members of the Operations team. This position will work closely with other members of the Ardent Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.

Essential Duties & Responsibilities:

  • Provide advanced support for servers, Windows Server operating systems, and infrastructure services.
  • Primary focus is designing, implementing, maintaining, and supporting Exchange, Active Directory, Group Policies, and O365. Exchange and Active Directory services are on prem and in Microsoft Azure.
  • Assist with the implementation of new technologies and verify that all procedural documentation is accurate, and that knowledge transfer from the engineering team is completed prior to any technology being placed in the Production environment.
  • Act as a contributor to enterprise level strategic projects, meeting milestone deadlines, and accomplishing project action items.
  • Ensure that proper operating procedures are adhered to during the full lifecycle of all servers throughout the enterprise including documentation, server builds, server maintenance, monitoring, support, refresh/upgrades, and decommission.
  • Administer data within corporate change, problem management and request systems; monitor assignment and completion of efforts documented in these systems; and properly escalate issues to management. Through escalations this role may serve as a point of contact for interactions with vendors on issue resolution.
  • Installs various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches and configuration changes.
  • Analyze monitoring data to recognize trends and create proactive solutions to prevent recurring issues
  • Maintain operations of enterprise shared services and assist application teams as needed
  • Serve as level 3 support of core infrastructure services utilizing the incident management ticketing system. Works closely with IT&S teams to resolve internal customer issues.


  • Bachelor's Degree in an IT concentration OR equivalent combination of education and experience
  • 8+ years of professional experience in information technology
  • Advanced knowledge of core infrastructure services (Exchange, Active Directory, group policies, O365, DNS, DHCP, File and Print Services, etc.)
  • Advanced knowledge of Microsoft 2008, and 2012 Server.
  • Mid-level knowledge supporting and administering enterprise applications such as VMware vCenter and ESXi, Microsoft System Center (SCCM), Citrix XenApp.
  • Working knowledge with clustering and highly available network solutions across multiple data centers.
  • Ability to troubleshoot complex problems.

Additional Preferred Experience:

  • Experience with VDI, XenDesktop, VMware View
  • Working knowledge of Cisco UCS systems management, scripting and automation.
  • Prior healthcare experience
  • Knowledge of applicable data privacy practices and laws (HIPAA).
  • MCSE and/or VCP Certification
  • Project management experience