Specialist Data Integrity

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 31 hospitals in seven states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Seven of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2017 – more than any other system in the country. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017 and 2018.

We have an exciting opportunity to join our Data Integrity team as a Specialist, Data Integrity focused on ensuring the integrity of our  EPIC EHR system.

The Data Integrity Specialist supports the services related to the integrity of the integrated electronic health record (EHR). The position performs tasks to maintain the accuracy of the Enterprise Master Patient Index (EMPI). The position also monitors chart correction requests timely and implements actions to perform corrections as necessary to ensure the accuracy of the integrated EHR

Essential Duties:

  • Merges/ unmerges duplicate MRNs in EPIC and combines the actual record in the paper f orm and/or electronic form through verification of identification, diagnosis, demographics, signatures or any identifying information available in the patients’ chart.
  • Creates chart correction cases from the help desk fold from the in-basket in EPIC.
  • Works all chart correction cases in EPIC, including and not limited to wrong patient documentation, correct patient wrong data, wrong manual charge, wrong encounter, missing documentation, wrong patient registered, 2 or more patients with 1 medical record number, inappropriate HARs and the same patient with 2 medical record numbers.
  • Notifies all downstream departments/systems of data that needs to be corrected, as appropriate.
  • Educates providers/staff on errors.
  • Reviews all patient overlay resolution reports and notifies the appropriate parties of corrections needing to be made .
  • Follows up on all tasks needing to be completed t o complete corrections.


Education and Work Experience:

  • High school diploma or equivalent required. Completion of some college courses focused in Health Information Technology preferred.
  • 2 years’ experience in performing tasks associated with EMPI, chart correction, and/or general HIM required. Prior EPIC experience preferred.

Knowledge, Skills and Abilities:

  • Effective Decision Making – able to gather facts and assess all perspectives in order to influence relationships, building trust and respect by consistently meeting and exceeding expected positive outcomes.
  • Initiative – independently takes proactive steps toward problem resolution.
  • Organization – establishes courses of action to ensure that work is completed efficiently, prioritizes assignments and possesses the ability to multi-task.
  • Communication - communicates clearly and concisely.
  • Customer orientation - establishes and maintains long-term customer.
  • Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems.
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required.
  • Quality Orientation – accomplishes tasks by considering all areas involved; showing concern for all aspects of the job, accurately checking processes and tasks, and demonstrating attention to detail over extended periods of time.
  • Work Independently – is self-supporting; does not rely on others to complete a job.
  • Flexible and adapts well to changes.
  • Requires a thorough knowledge of remediation workflow, continuous use of independent judgment to make merge/non-merge decisions gathers data for report preparation and minor projects.